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Terms of service

Last updated: 2021-01-25

1. Acceptance and Modification of the Terms of Use.

Your access and use of any website, mobile site, Facebook site, Twitter page, Instagram platform or other social media channel owned and/or operated by BLIX U.S., Inc. (“BLIX”, “we”, “us” or “our”), which includes BLIX’s affiliated companies, now or in the future (collectively and individually, the “Site”) are governed by these terms of use (the “Terms of Use”). By accessing, browsing and/or using our Site you acknowledge that you have read, understood and accepted, without reservation, these Terms of Use, as modified from time to time by us. If you do not agree to these Terms of Use, do not use the Site. Please also see our Privacy Policy before using the Site.

We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms of Use at any time. If we decide to modify our Terms of Use, we will post a new version on the Site. It is your responsibility to review these Terms of Use periodically, and if at any time you find these Terms of Use unacceptable, you should leave the Site and cease all use of the Site. Your continued use of the Site signifies that you agree to be bound by these Terms of Use as they are amended.

2. Copyright and Intellectual Property.

The content of our Site and namely but not exclusively the texts, marks, logos, slogans, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the exclusive property of and owned by BLIX or its affiliated companies, licensors or content providers, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.

Except as expressly provided in Section 3 hereinafter, nothing contained on our Site shall be interpreted or construed as granting you a license or a right to use any such content of our Site.
All of the content made available through the Site, including, but not limited to, all text and images (“Content”), and all software used to make the Site available are and shall remain the property of BLIX and its licensors and suppliers, and are protected by copyright, trademark, patent, and/or other proprietary rights and laws. Except as otherwise expressly authorized here and otherwise in writing in advance by BLIX, you agree not to reproduce, modify, publish, license, transmit, reuse, rent, lease, loan, sell, distribute, adapt, translate, create derivative works based (whether in whole or in part) on, reverse engineer, decompile or disassemble any Services, all or any part of the Site, or any Content made available through the Site.

Any Content that is a trademark, logo, or service mark is also a registered or unregistered trademark of BLIX or others. Your use of any Content, except as provided in these Terms of Use, without the written permission of the Content owner is strictly prohibited. The trade names, trademarks and service marks owned by BLIX, whether registered or unregistered, may not be used in connection with any product or service that is not BLIX’s. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of BLIX’s trade names, trademarks or service marks without our express prior written consent. BLIX will aggressively enforce its intellectual property rights to the fullest extent of the law, including by seeking criminal prosecution.

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on the Site infringe your copyright, you (or your agent) may send to BLIX a written notice by mail, e-mail or fax, requesting that BLIX remove such material or block access to it. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send to BLIX a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. See http://www.copyright.gov/ for details.

3. Use of the Site.

You may access and use the content of our Site solely for your personal, non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary rights notice contained in any information or other material you access, copy, download or print. Any other use of content on the Site, including but not limited to the reproduction, modification, distribution, transmission, or broadcast of the content of the Site, in whole or in part and by any means, is strictly prohibited. BLIX or its licensors or content providers retain full and complete title to the content provided on the site, including all associated intellectual property rights, and provide this content to you under a license that is revocable at any time in BLIX’s sole discretion. BLIX neither warrants nor represents that your use of any content displayed on the Site will not infringe rights of third parties. You acknowledge that you do not acquire any ownership rights by accessing, copying, downloading or printing any content made available on or accessed through the Site. You hereby covenant and agree that your use of the Site and any permitted use of such content shall not infringe any rights of any third parties.

4. Username/Password.

In the event the Site is ever structured such that you are able to create an account on the Site, you may be required to be at least eighteen (18) years old and create a username and password. In such event, you will be responsible for keeping your username and password confidential and secure, and you will be responsible for all actions taken using your username and password. By registering, you may agree to receive communications and promotional materials from BLIX and its affiliated entities.

5. Information Deemed Non-Confidential.

You acknowledge that you are responsible for any material you may submit via the Site or otherwise through the internet to BLIX, including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload to, distribute or otherwise publish through the Site or otherwise communicate to BLIX through the internet any content that: (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of “spam.” You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Site.

If you do submit material, and unless we indicate otherwise, you grant BLIX and its affiliates an unrestricted, nonexclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. You further agree that BLIX is free to use any ideas, concepts, and know-how that you or individuals acting on your behalf provide to BLIX. You grant BLIX and its affiliates the right to use the name you submit in connection with such material, if they so choose. All personal information provided via the Site will be handled in accordance with the site’s online Privacy Policy. You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the content you supply does not violate any provision herein and will not cause injury to any person or entity; and that you will indemnify BLIX for all claims resulting from content you supply.

If you provide to us any ideas, proposals, suggestions or other materials (“Feedback”), whether related to the Site or otherwise, and you hereby acknowledge and agree that such Feedback is not confidential, and that your provision of such Feedback is gratuitous, unsolicited and without restriction, and does not place BLIX under any fiduciary or other obligation.

6. Rules for Using the Site. You agree to follow the conduct rules listed below:

You agree to act in accordance with the following rules in your use of the Site:

  • You will not knowingly provide or post any false, misleading, or fraudulent information.
  • You will not use the Site for any illegal purpose, nor will you provide or post any material or information in violation of any applicable law or regulation.
  • All information provided or posted by you will not violate the copyright rights, right of publicity or privacy or any other proprietary rights of any third party.
  • Information provided or posted by you will not violate the trade secret rights of any third party.
  • Information provided or posted by you must not be defamatory, harassing, offensive, threatening, obscene, or otherwise inappropriate or disruptive.
  • You will not hold yourself out as someone you are not or otherwise impersonate any other person while using the Site.
  • You will not interfere or tamper with the functioning of the Site, nor will you attempt to gain access to information or control of the Site not specifically granted to you.
  • You will not use the Site to transmit any spyware, virus or similar destructive program or code.
  • You will not compile any database or list of other Site visitors, nor will you use the Site to facilitate the sending of any spam, bulk email, or email offering to sell goods or provide services.
  • You will not access or attempt to access any restricted portion of the Site unless you have specifically been granted access.

7. Site Access.

We may discontinue all or part of the Site at any time, in our sole discretion. BLIX may block or limit your access to the Site, with or without notice to you, and without liability to you, if: (a) you violate these Terms of Use; (b) you violate any applicable law or regulation relating to your use of the Site; (c) you engage in any conduct which BLIX, in its sole discretion, believe is offensive, harmful, defamatory, or otherwise harmful to BLIX or others. To ensure that we provide a high quality experience for you and for other users of the Site, you agree that we and/or our representatives may access and/or review information provided when you comment on the Site on a case-by-case basis to investigate complaints or allegations of abuse, infringement of third party rights, or other unauthorized uses of the Site.

Please note that if you are accessing a Site via a mobile device, standard fees may be incurred. Check with your mobile service provider for details.

8. Minors and Children.

The Site may not be suitable for minors. Minors and children (persons under the age of 18) are encouraged not to use the Site unsupervised and we ask that minors and children do not register for an account or submit any personal information to us. By using the Site unsupervised, and/or by registering for an account, you warrant that you are 18 years of age or older.

Pursuant to 47 U.S.C. Section 230(d) as amended, we hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Please note that BLIX does not endorse any of the products or services identified on such sites.

9. Sale of Products and Services.

Pricing. BLIX offers various subscription plans from time to time, which can be found under the How It Works tab of the Site. All prices are in U.S. Dollars. Delivery options may vary by area. Subscription plans will renew automatically. You have the option to skip a delivery by logging into your account and changing your settings. By subscribing to a plan, you hereby agree that BLIX, including through its third-party payment service providers, will charge your credit card in accordance with the relevant plan, without requesting additional authorization, for the duration of the plan, until you (i) cancel the plan or (ii) BLIX discontinues the relevant plan. BLIX shall be entitled to adjust prices from time to time, with sufficient advance notice to you. You have the option of cancelling your subscription as provided herein, if you do not wish to pay the adjusted prices.

Credit Card and Billing Information. In connection with placing an order, you will be asked to supply certain information, including, but not limited to, credit card, billing address or other payment information. BLIX does not store your complete payment information, which information is stored and processed by our third-party payment service providers. BLIX may retain partial payment information, such as the last four digits of your credit card, if deemed necessary for legal or regulatory reasons. You agree to provide information that is accurate, complete and current, and to comply with the terms and conditions of any agreement that you enter in connection with your purchase of any product or service. You are responsible for all charges incurred by users of your account, credit card or other payment mechanism, as well as for paying any applicable taxes. If your credit card has expired, or your billing information is in accurate in any way, BLIX reserves the right to suspend your subscription.

Cancellation. You may cancel your plan following your initial order by accessing your account and changing your settings, or by contacting us at: blix@myblix.com. You will not be charged for the next shipment as long as you cancel your subscription before your modification deadline (by 8PM EST, 5 days before the next shipment).

Taxes. BLIX is not responsible for tax rates applicable to our products or services from time to time. By subscribing to our products or services, you agree to pay all applicable taxes.

Delivery. Delivery options will be presented to you depending on your location. By subscribing, you agree to pay the relevant delivery charge. We will ship all products in packaging appropriate for the product type (i.e., perishable items in cold packs with insulation and dry ice). You are responsible for freezing the products immediately upon receipt and inspecting them for non-compliance with the product description and specifications. BLIX cannot take responsibility for any problem arising out of, or in connection with your improper storage and handling of delivered products.

Third-Party Commerce. The products displayed on the Site may be available on our Site for purchase, and may also be available in select third party retail locations from time to time. The products and prices displayed on the Site are subject to change at any time with or without notice. The prices or items in any particular third-party store may be different from those appearing on the Site, and the in-store information and availability controls over any conflicting information at the Site. Your placement of an order through the Site constitutes your offer to purchase the items selected by you. BLIX may accept or reject your offer, and your offer is not accepted by BLIX until BLIX ships your order.

Refunds. If you are not satisfied with our products, please contact us at: blix@myblix.com within seven (7) business days. We will replace the product and may elect to give you a full or partial refund therefor. We will be entitled to ask you for documentation and information before giving you a refund.

Errors and Omissions. Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. BLIX makes no guarantee that information on the Site is error-free, complete or current. BLIX reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. In the event a product ordered is no longer available, not available at the advertised price, or if the price has increased, BLIX may decline your offer or BLIX may contact you to confirm whether you would like to continue with your purchase given the new availability and pricing information.

10. Rights in User Content

If you submit content you own (“User Content”), you retain ownership over your intellectual property rights (if any) in such User Content. We do not claim any ownership interest in your User Content. However, by uploading, posting, or submitting User Content to the Sites or to our pages or feeds on third party social media platforms (e.g., Blix’s Facebook page, Instagram page or Twitter feed), you hereby grant Blix a nonexclusive, royalty-free, worldwide, perpetual, irrevocable and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and publicly display your User Content, in whole or in part, and your name, likeness, voice and persona in any manner or media and for any purpose whatsoever at our sole discretion, including, without limitation, for publicity, promotional, advertising, trade, business, illustration, artistic and other commercial and noncommercial purposes.
 
By uploading, posting or submitting User Content to Blix through the Sites or through our pages or feeds on third party social media platforms, you represent and warrant that (a) such User Content is non-confidential, (b) you own and control all of the rights to the User Content or you otherwise have all necessary rights to post such User Content, (c) you authorize Blix to use such User Content for the purposes described in these Terms of Use, (d) the User Content is accurate and not misleading or harmful in any manner, and (e) the User Content, and your use and posting thereof, does not and will not violate these Terms of Use or any applicable law, rule, regulation or third party right.

11. Feedback 

We welcome you to submit questions, comments, suggestions, ideas, original or creative materials or other information about Blix, the Site or the Products (collectively, “Feedback”). Unlike User Content, Feedback is non-confidential and shall become the sole property of Blix upon submission, and Blix shall own exclusive rights, including, without limitation, all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of this Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

12. Disclaimer of Warranties.

YOUR USE OF THE SITE IS AT YOUR OWN RISK AND YOU ASSUME THE RISK OF AND ALL DAMAGES OR LOSS FROM THE USE OF, OR INABILITY TO USE, THE SITE. WITHOUT PREJUDICE TO SECTION 12 HEREINAFTER, ANY AND ALL MATERIAL, INFORMATION AND ALL OTHER CONTENT ON THE SITE ARE FURNISHED TO YOU “AS IS” AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLIX EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.

BLIX DOES NOT GUARANTEE THAT THE SITE OR ITS CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, MEET YOUR REQUIREMENTS OR WILL NOT BE INTERRUPTED, TIMELY, SECURE OR FREE OF ERROR.
 YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION WITH THE SITE IS TO REFRAIN FROM USING THE SITE.
SOME JURISDICTIONS MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Any advice or information, be it oral or written, obtained from BLIX or during the use of services made available on the Site, shall not give rise to any guarantees which are not expressly provided for in these Terms of Use.

13. Limitation of Liability.

YOU RECOGNIZE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BLIX, ITS AFFILIATES OR SUBSIDIARIES OR ANY OF THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, OWNERS, LICENSORS, AGENTS OR ANY OTHER THIRD PARTIES MENTIONED ON THE SITE OR INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE, BE HELD LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY BLIX), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR INABILITY TO USE, THE SITE OR ITS CONTENT.

ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR SITE ARE AT YOUR OWN RISK AND PERIL. BLIX ASSUMES NO LIABILITY FOR ANY DAMAGE OR VIRUS WHICH COULD AFFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY BY REASON OF YOUR ACCESS TO, USE OR DOWNLOADING OF ANY MATERIAL FROM THE SITE OR FOR ANY ILLEGAL INTRUSION OR INTERVENTION IN THE IT SYSTEMS.

BLIX RESERVES THE RIGHT TO INTERRUPT OR DISCONTINUE ANY OR ALL OF THE FUNCTIONALITY OF ITS SITE. BLIX ACCEPTS NO RESPONSIBILITY OR LIABILITY WHATSOEVER FOR ANY INTERRUPTION OR DISCONTINUANCE OF ANY OR ALL FUNCTIONALITY OF THE SITE RESULTING FROM ACTIONS OR OMISSIONS OF BLIX OR ANY THIRD PARTY.

14. Indemnification.

You agree to defend, indemnify and hold harmless BLIX and its directors, officers, employees, consultants, representatives, and agents from and against any and all claims, losses, liability, damages, costs and/or expenses (including reasonable attorney fees and costs) arising from and related to: your use of the Site; any material you transmit using the Site; or your violation, breach or alleged violation or breach of these Terms of Use.

15. Miscellaneous.

Unless otherwise specified, the Site and the Content thereof are displayed solely for the purpose of promoting BLIX and its products and services. These Terms of Use shall be construed in accordance with the laws of Delaware, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of New York County, New York. By using the Site, you agree and submit to the personal jurisdiction and venue of such courts.

You agree that in the event you have or may have any alleged claim against BLIX or any BLIX vendors, contractors, licensees, or licensors, you shall pursue such claim only in your individual capacity, and you shall not agree to join or be a part of any class action, consolidated action, or similar action. You also agree that your damages are limited as set forth elsewhere in these Terms of Use and that you are not eligible to receive, and shall not seek, attorney’s fees in relation to any claim you have or may have against BLIX or its vendors or licensors.

These Terms of Use embody the entire agreement concluded between BLIX and yourself concerning the access and the use of the Site and its content. Any other terms or conditions issued by BLIX and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.

The fact that BLIX tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.

In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and BLIX.The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

16. Termination.

The Terms of Use shall remain effective until terminated as outlined herein. You agree that BLIX in its sole discretion may terminate your password, account (or any part thereof), or use of the Site, and remove and discard any content within the Site, at any time and for any reason. In such event and with respect to any use of the Site on a mobile device, you must immediately remove the Site from your mobile device, including all component parts. You agree that any actions taken under this Section may be effective without prior notice to you.

17. Rules for Sweepstakes, Contests, Challenges, Activities, Surveys, and Similar Promotions.

Any sweepstakes, contests, challenges, activities, surveys, or similar promotions made available through the Site may be governed by specific rules that are separate from these Terms of Use. By participating in any such sweepstake, contest, challenge, activity, survey, or promotion, you will become subject to those rules, which may vary from the terms and conditions set forth herein. BLIX urges you to read the applicable rules, which are linked from the particular activity, and to review our Privacy Policy which, in addition to these Terms of Use, governs any information you submit in connection with such activities.